Were these changes made on the current version or the Training Box for our new release (v6)? It is possible that the internet disconnected at some point and the changes were not saved, but if this were the case he would have received a warning message when navigating to another page or a popup saying that his session disconnected. Do you have any additional information regarding the scenario? Thanks!
Does Clarizen ever fail to retain changes that were made to a project schedule?
One of my colleagues spent a few hours updating our project schedule, but it doesn't appear as though the changes (many quite significant) were retained and applied to the project schedule. Is there possibly a bug that could have led to this happening, or is there a common mistake that users often make, that we should be aware of?
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Thanks for the response, Josh.
We are all still using the current version. I'm told that he didn't notice any connectivity issues. That was my first thought. After asking him about it more, he pointed out that some of his changes remained in the plan, while most did not. Is that common?
No, this is not common at all. I would open up a support ticket (use the toolbar up above), so that we can do an investigation. Were there any commonalities between what stayed in the plan and what did not?
I was finally able to meet with my colleague in person. A quick look at the view that was being used revealed that his tasks were being filtered! They weren't all showing up, so he wasn't actually making changes to the items that I was chasing down. No system issue. Just a simple user error & confusion. My apologies for wasting your time.
Thank you for the speedy help, though. :)
Ah, great news. Thanks for the update! =)