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Business rules: Followers, DirectFollowers

What is the difference? I cannot find this in the manual.

Peter Fjelsten Answered

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Peter, 

Thank you for reaching out within our Forum. This is actually a mystery. I am looking into this with our Product team and will let you know.

 

Boris

Boris Krutiy 0 votes
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Excellent :-)

In my test case they're the same.

A follow up Q: Is there a way to send email to only non-external followers? External users are added to both the Followers and Case Team when they have created a case via EmailToCase

Peter Fjelsten 0 votes
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Peter, 

I have not found more information on the difference but as for your follow up question, you can not choose which resources receive the emails but you should be able to create a custom action or workflow that will send email to resources if resource type not equal to External (or similar logic). .

This is a customization and would be an excellent example to bring up with your CSM or join one of our weekly Advanced Q&A Webinars which occur on Mondays and Fridays.

 

http://www.clarizen.com/live-demo.html#second

Boris Krutiy 0 votes
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Hi Boris, this is already a part of a custom action, an action in a custom action.

 

Awaiting feedback on the direct vs non-direct followers

Peter Fjelsten 0 votes
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Peter, 

I received an explanation from our Product team. 

In social you can follow an item in one of two ways:

  1. Automatically if you have a role on that item
  2. Manually by using the “follow” button

Direct followers of an item are all the people that manually chose to follow it, while followers is a calculated relation

that includes both manual and automatic followers. Direct followers relation is available only via customization at the

moment while followers is a relation presented in the UI.

 

Hope this information helps. 

 

Sincerely, 

Boris

Boris Krutiy 0 votes
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