What 's New?
A newly defined e-mail subject line that self propagates from other fields.
The admin user can define on an organizational level, what will be displayed in the subject of all incoming e-mails from Clarizen discussion posts. This can include the Item ID, Item Name and/or body.
How it works?
The admin user must go into the system settings to define this field. Under option 10.10 you can select the setting :
- Body (set as default)
- [Object Name] Body
- [ID] [Object Name] Body
Please note: The number of characters included when displaying the body of the text is determined by the e-mail service provider (outlook, gmail etc).
'Body' refers to the the 'first line' of text in a discussion post.
'First line' = will include all characters until you hit enter or reach the maximum character allowance.
Once Admin has defined the Subject Line setting, all discussion post e-mails will share this format.
IMPORTANT: When the '[ID] [Object Name] Body' option is selected and a mail is generated for an object that does not have a defined ID, such as a discussion group or user, the subject line will display only the [Object Name] Body.