Resource utilization report displays actual utilization and related KPIs of your resource pool by resource and month. The report is based on user’s assigned work, actual time reported via time sheets, and user’s availability.
The current version of the report is excel-based and includes all users in the organization. The utilization-related data in displayed by month and Hours (H) for 2016.
You can categorize work using resource utilization categories to get detailed information about overall utilization.
The report answers the following business question:
- Are my resources optimally utilized?
Common Use Cases
- Review target versus actual utilization by time period.
- Ensure ROI of your deployed resources by comparing billable versus non-billable work.
For example, Professional Services organizations can analyze utilization of their resources to understand how much effort was put into billable work vs. non-billable, and what type of work comprised the non-billable hours.
Watch a quick how-to video:
Target utilization is the percentage of hours that a user is expected to work on billable tasks/projects compared to their available hours (capacity). A resource manager specifies target utilization for individual users in user’s profile.
Billable utilization (against capacity) is the percentage of billable hours reported by a user for assigned work divided by user’s capacity. User’s capacity is based on user’s calendar availability.
Billable utilization (against business hours): is the percentage of billable hours reported by a user for assigned work divided by working hours defined in the organizational calendar.
Resource utilization category is a custom field (picklist) for work items used for categorizing different types of work. Each defined category appears as a separate column in the Resource Utilization report.
Data Used in the Report
The Resource Utilization report is based on the following data:
|Data||Object||Required?||Configured by||Configuration task|
|Target utilization||User||Yes||Anyone who has access to user's pofile (Refer to the 5.6 Personal Calendar update limitations setting)||Set target utilization for each user|
Note: Use validation rules to add limitations on who can perfom this task.
|Set capacity/calendar availability for each user in user's calendar|
|Assigned work||Work item||Yes||Project manager||If not previously assigned, assign work to users at project, milestone, or task level.|
|Time reported via Timesheets||Work item||Yes||User||Report time via Timesheets for a work item
Note: By default, To-do tasks are considered as billable work, as a result, time reported against a To-do task is displayed in the Billable actual column.
|Resource utilization categories||Work item||No||Administrator (defines available values)
User (selects for a work item)
Configure resource utilization categories
Setting Target Utilization for Users
Target utilization can be set in user’s profile by any user who has access to user's details (Access is managed by the 5.6 Personal Calendar update limitations setting).
To set target utilization for a user:
- Click user’s name to open the User’s profile details page.
- Search for the Target Utilization hidden field.
- Set the percentage value for user’s target utilization.
Configuring Resource Utilization Categories
Resource utilization category is a custom field (picklist) for work items that is used for categorizing different types of work. Each defined category appears as a separate column in the Resource Utilization report.
There is a set of predefined values for the resource utilization categories. You can modify existing or create new categories.
To create or edit resource utilization categories:
- As an Administrator, navigate to Settings > Configure.
- Search for the Resource Utilization Category field.
- Click the Edit link.
- Add or delete categories as desired.