User Capacity for Inactive Users is Zero


User capacity is now calculated only for users with a State of Active or Pending (Pending allows Project and Resource Managers to include new users in their plans). For all other States, user capacity will be zero. This new calculation method currently applies to Capacity Planning, reporting, Resource Load, and Resource Planning.

Note: This change is not retroactive, and will only impact user data once the feature is released for general availability or enabled in your organization.

How it Works

  • If a user is Deleted or Suspended, their capacity during previous Active periods is preserved.
  • For existing Active users, the historical capacity remains unchanged. However, as soon as such a user gets deleted or suspended, their capacity will become zero.
    In the following example, a user is deleted in mid-May 2020. As a result, their capacity is shown as zero starting from the deletion date.

    In reports

    In Capacity Planning


  • For newly created users, the capacity will be shown as zero until the date they become active.
    In the following example, a new user was created in mid-May 2020. As a result, their capacity is shown as zero before the creation date.
    In reports
    In Capacity Planning
    In Resource Planning

    In Resource Load (Zero availability)

  • In general, if there are multiple Active state periods for a given user, their capacity will now be coupled with these periods: that is, going down to zero during inactive periods, and going back to the regular capacity (driven by the user’s calendar) during periods when the user is active.
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    Coates, Kimberly

    This is great news but I have some concerns for companies that are leveraging the AD Sync Tool for user account creation. Today the AD Sync Tool does not allow us to create a user account in a "Pending" State. 2nd step in the user account set-up: the platform does not allow us to configure a workflow rule based on the users initial login in order to mark the user as "Active" when they first log in.