Looks like there might be a bug here and we have a patch tentatively scheduled for May 14th.
Character '& ' is trimmed in Outbound Call
My team is trying synchronize Body of DiscussionPost and DiscussionReply from Clarzien to internal system.
As Body cannot be chosen in Workflow - Outbound Call (1st Question: Why Body cannot be chosen for Outbound), we created new TextArea field (Let's call it BodyForOutbound) to copy Body to BodyForOutbound by workflow with rule:
$C_BodyForOutbound = HtmlToText($Body)
Everything works well except characters '<', '>' and '&'.
'<' becomes '<' which still can be handled
'>' becomes '>' which can also be handled
But '&' is trimmed after using HtmlToText
My 2nd Question is: How to get '&' back?
Without HtmlToText, if the text is <Apple&Orange>, Outbound XML content would becomes
After HtmlToText, Outbound XML content would becomes
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