Hi Ed,
I suggest you use https://api.clarizentb.com (API, not APP)
Hope this helps,
Ophir
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The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel
When I attempt to connect to our sandbox environment, I get the error "The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel" in my API call. I can simply switch the URL I'm connecting to from https://app.clarizentb.com to https://app2.clarizen.com and all is good, but when I switch back, I get the error.
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I'm sorry for the typo. I AM using https://api.clarizentb.com I typed https://app.clarizentb.com in error.
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Hi Ed,
That's quite weird, as the certificate for https://api.clarizentb.com is valid. I tested some api calls with it yesterday.
You may have some organizational network issues with that address, perhaps your network security engineers can assist.
Did you try to access that address from outside of your organizational network?
Hope this helps,
Ophir
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I can access the site directly from the machine in question using a browser (Chrome), but not through the API
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Hi Ed,
Does this error occur when you call GetServerDefinition or Login?
Ophir
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on the login request. I don't call GetServerDefinition since I already know the server we're on. . .
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Hi Ed,
No issues I know of in Clarizen's side, just tried it again and it worked. Are you using some kind of proxy server/software? (Even Fiddler can cause that kind of issue...)
I'd suggest you add a call to GetServerDefinition, maybe that can give us some more information. It's also the best practice as your actual server may change some time in the future.
Hope this helps,
Ophir
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