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Mail sent to Issue (bug) - undeliverable

I have bugs in Clarizen, and I'm trying to send emails to these items, as explained in the wiki ... ID@domainmail.

 It DOES NOT work and i get a return mail saying:

Delivery has failed to this Mailbox:

Mailbox you entered couldn't be found.

Any ideas?

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Hi Danny, 

I think what has happened here is that you don't have a Rule defined for bugs/all issue types, so when you try to email, InterAct doesn't know what rule to put it through and returns an error. I reproduced this locally and was able to remedy the issue by creating a mail rule on All Issue Types.

Unlike using the global or email-to-case email boxes, when sending an email to a specific work item or issue type you need to create a mailbox for the specific entity type. It's like a workflow rule or other customization in that respect.

So if you have created a Rule on Projects or even Work Items which takes the incoming email and attaches it to a Project, it will not be available to Bugs or Issues. So you need to duplicate the mailbox for All Issue Types or Bugs.

I think the error message could be clearer and will open a bug for that.

Let me know if this helps you to reproduce the issue. 



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