Post

1 follower Follow
0
Avatar

how do new users get password

New users get welcome email but no temp password to log in.

Mark Thierry Answered

Please sign in to leave a comment.

4 comments

0
Avatar

HI Mark,

New time & expense or full users should receive an email invitation with a line: "Please accept this invitation to activate your Clarizen account and set you username and password." The paragraph under that should have a default username, usually usually firstname.lastname, with the option of choosing a password and username when you login.  Either of the links bring you to a login screen that will prompt the user for setting a password.  There is no temporary password sent.  If this is not the case, please open a ticket and we will research.

Thanks

Ariel

Ariel Rak 0 votes
0
Avatar

Doesn’t work.  The link just takes the new user to the customer login page where a password is required.  Since they do not have a password they cannot log in.

Mark Thierry 0 votes
0
Avatar

Can you check to make sure these user were not setup as email-only, or none users? Can you also confirm that they have licenses assigned? Also, can you post the exact text of the welcome email they are receiving? Thanks!

Josh Santos 0 votes
0
Avatar

Furthermore, assuming they not email only users, you can have them select the “forgot password” link – that should reset the password and resend them an invitation.

Thanks

Ariel Rak 0 votes