Can you try uninstalling it using the control panel and then installing it again?
Post
FollowI can't install the excel add-in
I had the Excel add-in installed previously, but I had to replace my computer. Now I can't re-install it. I can download it, but when I try to install it, I get this:
Name: Clarizen Excel Add-in V3
From: http://www.clarizen.com/apps/ExcelAddin/developer/Clarizen Excel Add-in V3.1.vsto
************** Exception Text **************
Microsoft.VisualStudio.Tools.Applications.Deployment.InstallAddInFailedException: The customized functionality in the following post-deployment action cannot be run: "ExcelAddinPDA.ExcelAddinPDA". ---> System.InvalidOperationException: Could not find the add-in deployment cache file, "C:\Program Files (x86)\Common Files\Microsoft Shared\VSTA\Pipeline.v10.0\PipelineSegments.store". Please run AddInStore.Update or Rebuild (or run AddInUtil.exe on the command line). Also, ensure your code has permission to read this file.
at System.AddIn.Hosting.AddInStore.ReadCacheT
at System.AddIn.Hosting.AddInStore.PipelineStateReader(String path, String fileName)
at System.AddIn.Hosting.AddInStore.GetDeploymentState(String path, String storeFileName, Reader reader, Builder stateBuilder)
at System.AddIn.Hosting.AddInStore.GetPipelineDeploymentState(String pipelineRoot)
at System.AddIn.Hosting.AddInStore.FindAddIn(Type hostViewOfAddIn, String pipelineRootFolderPath, String addInFilePath, String addInTypeName)
at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.TryLoadFromPath(String path, String className)
at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.InvokePostActionWorker(AppDomainSetup setup, PostAction action, AddInPostDeploymentActionArgs args)
at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.ExecutePostActionsForward(Int32& LastExecutedPostAction, Uri deploymentUri, AddInInstallationStatus installStatus, String deployManifestXml, String appManifestXml, ApplicationManifest manifest, String productName, String version, AppDomainSetup appDomainSetup)
--- End of inner exception stack trace ---
at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.ExecutePostActionsForward(Int32& LastExecutedPostAction, Uri deploymentUri, AddInInstallationStatus installStatus, String deployManifestXml, String appManifestXml, ApplicationManifest manifest, String productName, String version, AppDomainSetup appDomainSetup)
at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.InvokePostActions(Uri deploymentUri, AddInInstallationStatus installStatus, String deployManifestXml, String appManifestXml, ApplicationManifest manifest, String productName, String version, AppDomainSetup appDomainSetup)
at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.InstallAddIn()
at Microsoft.VisualStudio.Tools.Office.Runtime.SolutionInstaller.<>c__DisplayClass7.<Install>b__0()
Any ideas?
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Hi Josh,
Thank you for your reply. I can't find the add-in anywhere in the control panel. Is it possible that it won't show up since it was not fully installed on the new machine?
Hi Jon,
If the plug-in does not appear in (Start -> Control Panel -> Add or Remove Programs), it may be possible it was not fully installed.Please refer to our Troubleshooting guide: http://usermanual.clarizen.com/#16-1-1-7-troubleshooting-for-excel-add-in.
Especially, the following steps:
Complete the following steps:
1. Remove your existing plug-in (Start -> Control Panel -> Add or Remove Programs)
2. Open the Windows command line (Start -> Run).
3. Run this command: rundll32 dfshim CleanOnlineAppCache.
4. Re-install the developer version.
5. Log in using your Clarizen credentials in the Excel document.
If the same error occurs, try this:
- Ensure Excel is closed.
- Browse (type this on the address bar of windows explorer, or 'Start+Run' ) to this directory on your computer: %localappdata%\Apps\2.0
- Delete everything under this directory (it's just a cache). If some files are used and cannot be deleted, you'll have to log off Windows.
- When the directory is empty retry the installation.
I have the same problem. I'm trying to load on a brand new Win 8.1 (surface). I get the same message as above. I've tried a bunch of stuff, including your suggestions to no avail.
Hi Diana,
Thanks for your input.
I tried your suggestions above, but haven't had any success. The app still doesn't show up in my list of programs available for un-installation, and the cache clearing technique didn't work either.
It may be helpful to note that I, too, am now using Windows 8.1.
Can you put in a support ticket? I would like to escalate this ASAP. FYI, I do run the Excel add-in on two computers that are on Windows 8.1 with Office 2013, but have not installed it from scratch in some time.
Sure. How would one go about putting in a support ticket?
If you go to http://success.clarizen.com there is a link towards the top of the page.
Hi,
I want to update everyone on the latest happenings with my Excel Ad-in installation. I just submitted a support ticket. Immediately after sending it, I tried installing again. It worked. I did absolutely nothing different. I just hadn't tried installing it for a couple of days. I have no idea why, but it works now. Thanks for everyone's help.
Thank you so much for the update.