I have a Task business rule that colours $C_CLZ_TeamTaskColor_CLZ based on $Tasktype.
This is set to run "Every time a record is created or edited" in certain projects. As I want to make sure any updates are caught.
However, if an e-mail user updates press on a task, I get the following error:
"An error occurred while executing action '1 - Update Field' in a configuration named 'Sets Team Board colour based on task type': User not authorized for operation Update on Desktop HTML/CSS by license type."
So I need to sort of criteria like
Not(CurrentUser().Licensed) - so that the rule will not run if a non-licensed user updates anything on the task.
Any hints?
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It looks like the system is taking this action as a way to circumvent the licensing since email-only users cannot update fields other that percentage completion and a few others. Does this rule need to be real-time or can you use a scheduled workflow rule?
Well, I suppose it does not have to happen immediately, but we only have limited scheduled workflow rules.
I guess it's a bug because, the users is not changing anything else than hours/remaining effort/complete/notes in the upodate form.
Can you open a support ticket for this? We'll see what R&D's feedback is.
Of course
I'm getting the same thing on a workflow rule in our system, too. Our workflow is called "HelpDesk: Update task resolution, item, assigned, work task type from Issue." We've gotten four errors today triggered by user emails. The error says it occured while executing action '2.1 - Update Field' and the reason is "User not authorized for operation Update on [whatever the user put in the subject line of the email] by license type."
I believe this was confirmed to be a bug and is already scheduled to be addressed in an upcoming patch.
This is now fixed.