How do you unlock a task so you can enter time in timetracking

Hi Diana, that's not true. I'm here to help you =)  Why do you say there is nobody to help you.  Have you opened a support ticket or hopped on a Q&A webinar (http://webinars.clarizen.com)?

Likely the task is locked because it has been marked as completed.  If this is the case, you could either reactivate the task or enable a system setting that lets you report time on completed tasks.

Do you have any other questions or frustrations that I can help you with regarding time tracking?

Hi Josh, 

I have the same issue, but the task is active, not completed. How can the time tracking/"actual effort" be unlocked?

Is the item appearing in the timesheet but you cannot report time in a particular cell?  I would check when the task is scheduled to start/end and make sure you are reporting in that range (you can also get around this requirement by adjusting a few settings).