Good day,
We have several licenses however there is one about to expire. The auto renew block is ticked and in grey - does not allow us to untick the box. We do not want to renew that license - how do we go about?
Kind regards,
Wanda
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Wanda,
This cannot be done from within the product. We will need to it from the back end. I will update your Account Manager and ask them to take care of this. Could you tell me the user and license type that you are wanting to discontinue?
Hi,
I will speak to my manager and let you know which licenses that would be. He will only be in the office tomorrow morning though.
In the mean time - I'm having difficulty understanding the license types and user rights. I watched all the tutorials but still need some guidance. Would you be able to assist me?
Wanda,
Please take a look at the following sections in the User Manual...
http://usermanual.clarizen.com/#1-4-1-about-user-types/roles
http://usermanual.clarizen.com/#1-5-editions-and-licensing
http://usermanual.clarizen.com/#license-types-explained
If you still have questions, let us know.
Sincerely,
Boris