Whoops need to attach the screenshots.
Maximum allowed errors threshold for business rule
One of my users tried to submit a Custom Action and got this error. I am an administrator and I also got this error. I do not see anything wrong with this form and it has been working fine for months. What is going on?
Screenshots attached. Please contact me with who needs my login access to troubleshoot this, it is urgent.
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In general we try to limit the number of errors any given business rule can throw. The thinking here is that if we allow flawed business rules to run wildly that can negatively impact many users. So this particular rule has hit our cap, which I believe is 20 errors, then the rule is locked down until a Clarizen administrator in your instance goes in and makes some changes to the rule.
Hopefully, rather than just resaving the rule, the administrator will look at the logs and attempt to correct whatever is throwing the exception in the first place, so that the work rule gets more and more tuned each time.
To investigate this further we will need access to your account, so please log a support ticket by sending an email to email@example.com and include a grant login access link, a description of the problem(so we route this correctly), and the screen shots from above.
Where are these logs?
Go ahead and open a ticket with an access link and we can take a look at the logs.
Alright, looking at my email, I see what the errors are.
User opens up Custom action form and fills in the fields.
Several of the user-populated fields are text fields that will later be used as an email address.
Clarizen generates an email with the text fields as recipients, and and the text fields are not always email addresses.
What is the best way to handle this? Do I make several validation rules saying that the fields where I expect to see an email address must have the character "@" in them? If Clarizen makes this validation somehow, how can I get that validation rule to run anyway while the user is filling out the form?
Please elaborate on the following comment...
"Several of the user-populated fields are text fields that will later be used as an email address."
If this is the case, and the field does NOT contain an email format text, the rule will fail because the email function will fail. This is just a guess by me but as mentioned before, we will need you to open a ticket and provide us login access so that we can investigate your Form and customizations.
I've logged a support ticket. Request #14384 "Custom Action Form disabled..."