Chandler,
I believe you opened a ticket for this but just to answer in the Forum, yes you can. You can do this by creating your Customer Contacts as External Users (permission) with the appropriate licenses (Team Member most likely).
You can use our patent Interact functionality which would allow your customers to send emails to Clarizen which will be created as Issues, Requests, etc.
Sincerely,
Boris Krutiy - Clarizen Success
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