Moving custom item from Request to Cases item

I created a custom field under the "Request" item. Is there a way to move this custom field up to the "Cases" item level so all cases can use it?

Jimmy Golden January 15, 2015 14:05 Answered

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Hi Jimmy,

Thank you for your question. To do that, you will need to recreate this custom field at the superclass level "Cases". See link: http://screencast.com/t/b0AwUaj8

Have a nice day!

Diana

Diana Sandura January 15, 2015 17:23 0 votes

Jimmy,

Unfortunately, moving the rules from one item type to another is not available. You will need to create a new rule at the Cases item type and duplicate the configuration.

Sincerely,

Boris

Boris Krutiy January 15, 2015 18:28 0 votes

Moving custom item from Request to Cases item

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2 comments
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