Hi Helgi,
Thank you for taking the time to provide feedback on our Product! We really appreciate hearing about how we can improve our product from our customers.
As far as product roadmap goes, I am aware that we are planning on a feature that "grants access", similar to Salesforce, to user accounts so that admins don't need to use user's personal credentials. Is this something that would meet your requirements or have you used another tool with a feature more similar to what you're looking for?