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Give Admin different access

One of the problems I face as an Admin user of Clarizen is that I actually don't know how the system reacts to other users.  I can't turn off my admin rights and I am not using a full license just to try things out, using personal e-mails etc.

There should be a checkbox available to the admin that sets the admin to the same rights as everyone else so that he can try things from the users perspective.

Helgi Vignisson Answered

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Hi Helgi,

Thank you for taking the time to provide feedback on our Product! We really appreciate hearing about how we can improve our product from our customers.

As far as product roadmap goes, I am aware that we are planning on a feature that "grants access", similar to Salesforce, to user accounts so that admins don't need to use user's personal credentials. Is this something that would meet your requirements or have you used another tool with a feature more similar to what you're looking for?

Vanessa Michau 0 votes
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Hey Vanesa,

that's a neat addition, but I was thinking more in the line of the admin getting a general user's perspective of the system.  I am generally allowed to do everything as an Admin, therefore I cannot see the restrictions or lack thereof for other users unless I enter through another user, even if it is my own own "other" account. Hope that makes sense.  :)

Helgi Vignisson 0 votes
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Helgi, 

What you are asking for here is not available in Clarizen Currently. But I understand what you are looking for. You would like the ability, as the Admin to do a "Login As User" or similar and still have the ability to revert back to being logged in as yourself as an easy way to test permissions, views, etc. for new users.

Please confirm this is what you are looking for and we can submit a Change Request for this.

 

Sincerely, 

Boris

Boris Krutiy 0 votes
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Helgi, 

I have created the change request for you. Our Product team reviews these regularly and will provide an update when it has been selected for a specific  Feature Release. I will update you at that time. Also, if you ever want to get an update, please reference CR-219470. 

 

Sincerely, 

Boris

Boris Krutiy 0 votes
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Helgi, 

There is no release date at this time for the "On Behalf Of" functionality but here is a Mock Up from our Product team that may provide you with some initial information on what it will allow and how. See attached

 

Sincerely, 

Boris

Boris Krutiy 0 votes