Give Admin different access

Hi Helgi,

Thank you for taking the time to provide feedback on our Product! We really appreciate hearing about how we can improve our product from our customers.

As far as product roadmap goes, I am aware that we are planning on a feature that "grants access", similar to Salesforce, to user accounts so that admins don't need to use user's personal credentials. Is this something that would meet your requirements or have you used another tool with a feature more similar to what you're looking for?

Hey Vanesa,

that's a neat addition, but I was thinking more in the line of the admin getting a general user's perspective of the system.  I am generally allowed to do everything as an Admin, therefore I cannot see the restrictions or lack thereof for other users unless I enter through another user, even if it is my own own "other" account. Hope that makes sense.  :)

Helgi, 

What you are asking for here is not available in Clarizen Currently. But I understand what you are looking for. You would like the ability, as the Admin to do a "Login As User" or similar and still have the ability to revert back to being logged in as yourself as an easy way to test permissions, views, etc. for new users.

Please confirm this is what you are looking for and we can submit a Change Request for this.

Sincerely, 

Boris

Dear Boris,

I think you're spot on. :)

Helgi Gunnar

Helgi, 

I have created the change request for you. Our Product team reviews these regularly and will provide an update when it has been selected for a specific  Feature Release. I will update you at that time. Also, if you ever want to get an update, please reference CR-219470. 

Sincerely, 

Boris

Brilliant, thanks Vanessa and Boris! :)

Helgi, 

There is no release date at this time for the "On Behalf Of" functionality but here is a Mock Up from our Product team that may provide you with some initial information on what it will allow and how. See attached

Sincerely, 

Boris

This is exactly what I am interested in. The need to see other users perspective remotely. This post is from several years ago I do not see that there has been movement on this CR-219470

Hi all, is there any visibility on when/if that feature could be implemented? This would be extremely useful. Thanks.