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Custom Action Change Request's State

I am working on a Custom Action, for a Request, and I am trying to change the State of the request.  When I add the Action of type "Change State", the first thing it asks me to do is choose the object on which this should be executed.  I normally see "CurrentObject" or something similiar here, however when I open the dialogue box I don't see this as an option.  If I want to change the State of the Request on which I run this action, what should I select?

Chris Corbin Answered

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Hi Chris,

I have changed this thread to our "Customizations" forum. Our customizatons experts moderate this forum and will be better suited to help assist you in your request.

Tom Do 0 votes
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Hi Chris,

 

On the cases sub-system you should use "Update Field" action and select the State field.

Please let me know if that worked out for you!

 

Regards,

Tamir

Tamir Avital 0 votes
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