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Add Issue - reporting employee email notification

Hi,

when I add new issue via API I want to automatically send email notification to interested employee. Is there a possibility to send email notification to address from (for example) 'Reported By Email' field?

Best Regards,

Adam

MushroomKiller Answered

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Hi MushroomKiller,

This one probably belongs in the Customizations forum.

Anyway, you should use a workflow rule. In the Send Email action check 'Formula based recipients' and select the required field. 'Formula options'  will assist you with that.

Hope this helps,

Ophir

Ophir Kenig 0 votes
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Thanks Ophir, That actually helped me too.  

We we're experiencing the same problem but using {$ReportedByMail} works perfectly, many thanks.

Gareth.

Gareth McWhirter 0 votes
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