Is it possible to automate the creation of timesheets through the Salesforce Integration ? Right now, we have users who usually work on cases/requests from a customer. Once a request is submitted, one or more of our users will work on an "intervention" (which is a custom object we've created). The thing is, after working on that intervention, they'll have to log back in to Clarizen and create a new timesheet entry corresponding to their work.
I'm currently trying to ease their work by automating it, but it doesn't seem to be working. I think the problem comes from the mapping, because it doesn't even sync.
I've used the user's name as a key field and then proceeded to map the rest of the "Intervention" to the Timesheet object.
The issue seems to be coming from the user's name, which is a reference to an object on Clarizen and a basic username on Salesforce. I also suspect the mapping on the workitem to be faulty.
Do you know how I could make this work ?