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Thank you for submitting this feature request, for future references here is the ID - CR-314560
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Add Clarizen ID to Discussion Post Follower Notification E-Mails
When Clarizen sends out an automated notification e-mail to followers about a state change it includes the CR ID# such as this e-mail: "The Request CR-3712 ‘Test Request Here ’ in the state ‘Submitted’ was assigned to Nathan Dawson."
When a notification e-mails goes out to followers due to a discussion post however it looks like this: "Nathan Dawson
► XYZ –SOME Campaign - Outreach (Auto Dialer)
Already being developed for 11/13 delivery. Rolled under CR-314 as well for overall recovery efforts."
We would really like for the Clarizen official ID to be sent in discussion post e-mails since we use that as an input to our own custom InterAct e-mail rules where end-users can e-mail in to request status updates on a particular item etc. Unfortunately since we don't have access to edit built-in InterAct rules for core clarizen functions I cannot go in and tweak the rule to add in the Clarizen ID somewhere.
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Just to clarify as well - in my sample text above, CR-314 is something that I typed into the discussion post, that is NOT the clarizen ID of the "discussed" request. Should have taken that out of my example to be less confusing!
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