We too have 'support tasks' that require no regular resource allocation, but are required to indicate that the project is active.
Administrative Tasks - Zero Duration
Have tasks that are non-billable, reportable, but in fact have no work or duration, "0" duration in regards to Start and Due date
Use case: we had admin tasks with massive duration that would push tasks out to 2030 or something. This would mess up all of our reporting, utilization, reports, etc. Now, I have built workflows that set the start date and duration to 7 days and work to 0 every Sunday night to prevent this for all tasks that are marked Ongoing Task. This also is something that we use for our support tasks.
For future reference the request ID is CR-331867
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Hi Phil, you have been added to the list of requesters for this feature request.