This Enhancement request has been submitted.
Ref:
CR-320961
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Discussion Post - capturing header information such as CC
We would like to be able to see all users that are CC'ed on a Post throughout the discussion (posts and replies). For Example,
- Original post contains 5 users that are CC'ed and can be seen in the discussion post as a CC.
- When users reply (in app or via email) to the discussion, the users that have been CC'ed are no longer shown on replies.
- Also, if user is not interested and unsubscribes from the post to avoid getting further notifications there is no way to know who is still receiving these discussion notifications or not
Customer would like to continue to see the CC list on posts/replies to see who is still CC'ed and who has left the conversation or unsubscribed. This will show not only which users have been unsubscribed and no longer following the discussion but any new users that have been CC'ed by users when they replied to the thread.
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I would like to add some additional clarification / example. I sent an e-mail and put the discussion post as a BCC so that my e-mail would be captured in Clarizen. The e-mail went to 2 people, a CC to our support desk, and a Bcc to Clarizen. As you can see from the Clarizen screenshot there is no way to show who the e-mail actually went to.
Outlook screenshot followed by the Clarizen screenshot.
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