Enhanced Permissions - Requests

Hey Guys,

We have enhanced permissions switched ON currently. We are rolling out more users and have some questions.

a) For Requests - if a user is sick and someone wants to re-assign their Requests to someone else - can the Direct Manager of the sick-user do this?

b) What about Super Users, can they re-assign Requests to other users?

Gareth Bradley April 11, 2016 15:38 Answered

Official comment

Gareth,

Here are answers to your questions regarding requests...

Can the Assignee's Direct Manager change Assigned To field? NO - The field will be locked and the Direct Manager is not allowed to make any changes UNLESS the Direct Manager is specified as a Team Member on the Request.
Can Super Users re-assign requests? YES, Super Users have permissions to do this.

Hope this answers your questions.

Boris Krutiy April 13, 2016 17:59

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FYI,

The new users are Team Members.

Gareth Bradley April 13, 2016 08:26 0 votes