Any update on this please? Customer is waiting for feedback on how to proceed.
Comment actions
Post
Follow
API Help as unable to update a field that is completed
Hi
Hope you are well!! :-)
I have a customer that is updating a field in Clarizen via API from their accounting system in which they are having issues updating the value when the Task is completed.
See their comments below:
--------------------------------------------------------------------------
1. We are trying to write data from our accounting software into Clarizen at a task level. Often, these tasks are marked completed and it doesn’t look like we can write to a completed task. Is this a system level limitation or is there a setting I can use for just these fields? This is on our critical path.
--------------------------------------------------------------------------
Field is "Actual Spent" on Task level which has this enabled:
Read Only This field can be updated only through the API and Business Rules [?]
As a test, I created a quick custom action to test if i can update the field when it's completed and I can.
What do we need to do for the API to work when the Task is completed?
Cheers,
Dan
Please sign in to leave a comment.
6 comments
Date
Votes
You cannot update a Clarizen Work item that is Complete, even when using the API. The Work Item would have to be first marked as Active or Draft, then updated, then marked Complete again.
Comment actions
Weirdly a custom action can update a work item that is completed. How come?
Comment actions
Custom Actions would behave the same way, but it actually depends on the field that your are trying to update. Were you able to update Actual Spent on closed work items with a Custom Action?
Comment actions
Yes i was able to update Actual Spent with a Custom Action when workitem was closed
Comment actions
Hmm, okay I'm stumped. If you open a ticket we can do an investigation. If you can update via custom action the API should work as well for that use case.
Comment actions