I am trying to setup User Groups, Working Hours, and Capacity to accurately portray utilization.
My question is, how do you handle a persons utilization when they have a 40 hour work week, but let's say only 16 of those hours are to be considered against their utilization %. If I have them at 40 hours per week, as it stands, their utilization will be very low and will skew the overall number.
I tried looking into Availability, but I'm not quite sure how this works in regards to capacity per user.
Today, we have a report with a formula field looking at Approved Hours/Capacity x 100 to give us each person's Utilization %.
How can I calculate this for those who work 40 hours per week, but aren't expected to be "billable" for all 40 hours?