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Password Management

One of the user reported that he is unable to log-in. He also tried to reset the password but he never received the mail. What could be the possible solution?

Shibin Soman Answered

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In the people module you can check what email address the user account is set to, I would suggest doing this if they didn't receive the reset password email.  If the email column isn't showing then it can be added in the panel settings.

Phil Smith 0 votes
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The email set was correct. I revoked his license and reassigned and sent an invitation again. It worked.

Shibin Soman 0 votes
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