Hello,
Right now, our user names are the same as their email addresses. We would like to change the user name to be first initial last name ( ex. bjohnson for bjohnson@yahoo.com). I went into People and clicked on the user's name, but when I change the user name, I receive a validtaion error "user name or user display name already exists". I checked for deleted, suspended, pending users with the same user name but none exist. Any ideas?
Thanks,
Sharon
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The username is a field that needs to be unique among all Clarizen users. I'm sure there is already a bjohnson in one of our customer accounts. For username, I always recommend email addresses. As for display name, this only needs to be unique to your organization.
Ah, that explains it. Thank you!