Post

1 follower Follow
0
Avatar

Can email users view the work item from the link in the email notification?

My email users receive an email with:

"Click the link to view the work item:"

However when they click the link they are prompted for username and password.  Is there a way for the them to see the work item?

Kevin Rhode Answered

Please sign in to leave a comment.

3 comments

0
Avatar

Hi Kevin,

Email only users cannot view the work item since they do not have a login username. Also, how are these emails generated for them?

Tom Do 0 votes
Comment actions Permalink
0
Avatar

I'm sending them an email from the task or project.  Why is the link provided in the email?  Is there a way to to remove the link from the email?  Its confusing some of my users who are trying to access the work item.

Kevin Rhode 0 votes
Comment actions Permalink
0
Avatar

Kevin, 

I believe you are referring to the Progress Update Reports. There are 3 options/links in the email...

  • Quick Update

  • My Progress is According to Plan

  • Log Into Clarizen

If the user is correctly configured as an Email Only user, they should not see the last option, only the first two. See the attached to see what my Progress Update Report email looks like as it was sent to an Email Only user.

 

 

Boris Krutiy 0 votes
Comment actions Permalink