Ashley,
Thank you for submitting this request. Your change request was logged. ID: CR-228363.
Sincerely,
Boris Krutiy - Clarizen Success
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When an email goes out from Clarizen, the recipient needs to CC:TrackIt for the reply to come back into the application. Recipients may not do this with any level of consistency. If the sending email address (or the reply to address) was by default set to the TrackIt email address, that would significantly limit the potential for replies to not be tracked in Clarizen.
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Ashley,
Thank you for submitting this request. Your change request was logged. ID: CR-228363.
Sincerely,
Boris Krutiy - Clarizen Success
Many of our customers forget this as well.
This is a biggy for us too.