Please submit a support ticket for this issue. Thanks!
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Salesforce / Clarizen Integration Problems - need help
I'm using salesforce 14 winter service cloud and am in the admin setup section trying to enter my Clarizen credentials so that I can connect the two tools. When I click 'Check Clarizen login,' I get the following error: Connection to Clarizen failed with exception: "Web service callout failed: WebService returned a SOAP Fault: Username and password do not match. faultcode=s:InvalidUserNameOrPassword faultactor=". My login works on Clarizen's website… not sure why it's not working via the Salesforce / Clarizen client. Help needed...
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Josh - I already submitted a support ticket for this issue and your support team told me to post it here. My support ticket was #3346. Can someone please just help me solve this problem? Seems like a very simple issue to fix. Very frustrating to be stuck between two different teams at Clarizen who aren't talking with each other. Please fix this.
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Ah, you are correct. I'm sorry I did not realize this was the developer forum, this is the right place.
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Hi Ben,
Due to V6 upgrade, we had to make some changes in API. We apologize for any inconvenience.
Please refer to the following link: https://clarizen.zendesk.com/entries/24913363-How-to-customize-Salesforce-Integration-to-work-with-V6.
The two URLs to add to the Salesforce remote sites are:
https://api2.clarizen.com
https://app2.clarizen.com
Please also make sure your default username and password are set up correctly and saved. We have a great article in place, where you will find extensive information how to set up a Clarizen Default User Account and more. Please see the link: http://usermanual.clarizen.com/#16-2-salesforce$Setting%20up%20the%20Clarizen%20Default%20User%20Account.
For more information, we also recommend our free Salesforce Q&A webinars, where one of our experts will be able to provide visual answers to any questions ( http://www.clarizen.com/live-demo.html#second).
Please let us know if you have further inquiries.
Thank you,
Diana
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