Hello Harish,
When you're logged into Clarizen website via the UI, what does the URL look like? Does it contain app2 or eu1?
Thank you,
Roland
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Authentication using Rest API v2.0
I am new to Clarizen and trying to understand how to use Rest APIs v2.0, following the steps in the documentation in "Rest API Guide Version 2".
I am failing to authenticate, and appreciate any information to make this work.
I am using a licensed user with full Admin access and user type is set as "Integration user"
Using this command curl -d '{userName: "user", Password: "****"}' https://api.clarizen.com/v2.0/services/authentication/getServerDefinition to get serverLocation works fine.
However, for the next command (login), using the data center location from above command, I keep getting "Invalid username". curl -d '{userName:"user",password:"****"}' https://api2.clarizen.com/v2.0/services/authentication/login.
I am using the same username/password for both commands.
Am I missing something from fundamental, for using Clarizen APIs?
Does Clarizen need to do any whitelisting of my domain?
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Hi Roland,
Thanks for your response. When connecting via UI, the URL has https://eu.clarizen….
NOTE: I am testing with our Sandbox for now.
With this suggestion, I changed the login API url to eu.clarizen.com/v2.0/services/authentication/login.
This returned with "Could not resolve host: eu.clarizen.com".
So I changed the login API url to eu1.clarizen.com/v2.0/services/authentication/login
This returned with "404 - File or directory not found".
Next I changed the login API url to eu2.clarizen.com/v2.0/services/authentication/login
This did not return any errors, however it did not return any response either. I was looking to get sessionid, userid, etc.
Any suggestions?
Regards
Harish
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Hi Harish,
Each site has a different URL for API. You can use the https://api.clarizen.com/v2.0/services/authentication/getServerDefinition endpoint to figure it out.
For eu1.clarizen.com it should be apie1.clarizen.com
For eu.clarizentb.com it should be apie.clarizentb.com
I hope this helps.
Roland
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Thanks Roland for your update. and this is what I was doing.
Using the getServerDefinition api I get back following response.
curl -d '{userName:"xxxx",Password:"xxxx"}' https://api.clarizen.com/v2.0/services/authentication/getServerDefinition
{"serverLocation":"https://api2.clarizen.com/v2.0/services","appLocation":"https://app2.clarizen.com/Clarizen","organizationId":0}
So I use this serverLocation api2.clarizen.com for the login api
curl -d '{userName:"xxxx",Password:"xxxx"}' https://api2.clarizen.com/v2.0/services/authentication/login
The response I get back to this is Invalid username
{"errorCode":"LoginFailure","message":"Invalid username","referenceId":"3tnHFmgpuQy9T4UhGDjqdm"}
As my URL for UI login is eu.clarizentb.com, with your suggestions I tried the following
curl -d '{userName:"xxxx",Password:"xxxx"}' https://apie.clarizentb.com/v2.0/services/authentication/getServerDefinition
This gave me following response
{"serverLocation":"https://apie.clarizentb.com/v2.0/services","appLocation":"https://eu.clarizentb.com/Clarizen","organizationId":0}
So I use the serverlocation apie.clarizentb.com for the login api
curl -d '{userName:"xxxx",Password:"xxxx"}' https://apie.clarizentb.com/v2.0/services/authentication/login
The response I get back is still invalid username
{"errorCode":"LoginFailure","message":"Invalid username","referenceId":"muGtYrqOh1n3yusJueFte"}
I must be misunderstanding or missing out something and appreciate your help in resolving this.
Where can I find documentation on which URL to use for API?
Regards
Harish
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Hi Roland,
The login API worked, using Postman. Until now, I was using curl command in command prompt window and it still does not work using curl command. I do not understand why this is so.
For anyone else having similar issue, the api url it worked with is "https://apie.clarizentb.com/v2.0/services/authentication/login".
Once again Roland, thanks for pointing me in the right direction, much appreciated.
Harish
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