I was struggling with this myself. The workaround I came up with was to create an additional user for myself, assign the appropriate access, roles, etc. (but not admin) and then just login as the additional user.
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FollowAdd ability to impersonate user for admins
When doing testing in the sandbox environment, I find myself needing to login as other users in order to test the VRs, BRs, and other changes I've made. The process for impersonating a user in Sandbox is quite tedious, here are the steps I take in sandbox:
- Navigate to profile of user I want to impersonate and manually update the email address to my e-mail (even after step 1 I already hate this process!)
- Once the email address is changed, request a password reset for that account
- Wait for the password reset email to hit my mailbox, and then follow through with password reset process
- Logout of my admin account, and login using the "user account" that I just reset the password for
- Do my testing
- Logout of the user account and back in with my admin account to make any necessary adjustments.
- Repeat steps 1-6 to test with Other user accounts if necessary.
The grant temporary access process is mediocre at best and impersonating a user's account to test or troubleshoot should be MUCH easier.
Providing a simple button in the admin's profile that says "impersonate user" and then allowing the admin to select and switch to another user's account would be extremely beneficial and cut out a significant amount of time needed during testing. You can take a good example of this from the ServiceNow platform, where admins have a button that says "Impersonate User", you select a user from a dropdown list and the screen immediately changes to the impersonated user's view. When impersonating, you then have a button to "un-impersonate" the user when you are done. Very simple, and a quick and easy process!
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I hate the grant temporary access system, it is disabled for all except admins due to the security risk but as an admin I can't get an access link for other users only myself which defeats the purpose.