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Use Email to approve Expense Sheet

Can I send email to Clarizen to approve expense sheet using Interact rule?

For example send the following information to Clarizen. 

Response:Approve

ExpenseSheetID:ES-1111

 

I tried, but there is error. 

Jessica Answered

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Hi Jessica,

It is possible. I've tested the following simple rule in my demo environment and it worked:

I hope this helps.

Roland

Roland Pumputis
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Hi Roland, 

Thank you for the answer. 

I tried this workflow, but I received error from Clarizen. 

 

Here is what I have sent to Clarizen. 

 

Response:Approve

ExpenseSheet:ES-7401

 

Will appreciate it if you can help to answer. 

Jessica 0 votes
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Hi Jessica,

"Approve" is not a valid state. Please try sending "Approved" and let me know if this helps.

Best regards,

Roland

Roland Pumputis 0 votes
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Hi Roland, 

Thank you for quick response. 

I tried "Approved" and Approved without ""

I am still get error email from Clarizen. 

 

Jessica 0 votes
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Hi Jessica,

Please provide a full screenshot of your InterAct rule.

Thank you,

Roland

Roland Pumputis 0 votes
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Hi Roland, 

Here is the screenshot of my workflow

Please kindly check, thank you.

Jessica 0 votes
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Hi Jessica,

The rule looks exactly the same as mine. If ES-7401 expense sheet exists and you can approve it via the UI, please raise a support ticket for further investigation.

Thank you,

Roland

Roland Pumputis 0 votes
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Hi Ronald, thank you for support. 

The expense sheet do exist. 

I will ask for technical support. 

Jessica 0 votes
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